Overview This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.
Your Privacy At ShopClues.com, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use our services and recommend your friends and family to participate in dealing with us. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
ShopClues.com Privacy Assurance ShopClues.com promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Web site and visitors, such as the number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.
Information that ShopClues.com collects (“Collection”)
When you use our Site, we collect and store your personal information not limited to information like name, date of birth, address, telephone/mobile number, email ID, and any such other information shared as proof of identity or address. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized Site experience, to notify you of any updated information and new activities and other related functions offered by ShopClues.com, keep you informed about latest content available on the Site, special offers, and other products and services of Shopclues, to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with Shopclues or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.
In general, you can visit the Site without having to provide your personal information during which time you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your username and password. Once you provide your personal information, you are no more anonymous to us. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence/place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site. Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site. You may provide us with your ShopClues.com registered user ID. We may automatically track certain information about you based upon your behavior on our Site. We use this information to analyze trends, administer the site, track a user’s movement and gather broad demographic information, to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details to provide services, enable transactions or to refund for canceled transactions.
If you choose to buy or sell on the Site, we collect information about your buying and selling behavior.
If you are a seller, we also collect some additional information, such as a GST, KYC, billing address, banking information other payment instrument details, and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms/boxes or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
If you register for the Site on another website or use a website providing a service for Shopclues or a website that helps facilitates your activity on the Site, that website may provide personal information about you and your transactions back to us.
Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
Identifiers: unique identifiers, device IDs and other identifiers, such as from games, apps or accounts that you use.
Device signals: Bluetooth signals, information about nearby Wi-Fi access points.
Data from device settings: information that you allow us to receive through device settings that you turn on, such as access to your GPS location, camera or photos.
Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed.
Our use of your information (“Usage”)
We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, and data analytics) to support the operation of the Website and our services. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other e-commerce websites; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile and usage data about our users' activity on our Site.
Lawful bases of processing your Personal Data We are permitted to process your 'Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
You have explicitly agreed to us processing your Personal Data for a specific reason;
The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you;
The processing is necessary to be in compliance with our Legal Obligations;
The processing is necessary for the purposes of a legitimate interest pursued by us, such as:-
a. to provide services to you; and
b. to evaluate, develop or improve our products and services.
Where the processing is based on your consent, you have a right to withdraw your consent at any time.
(a) Shopclues related communications that are not unsolicited commercial messages, (b). using co-branded services offered through ShopClues.com (e.g. insurance, shipping, and fraud complaints), and (c). any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).
In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.
ShopClues.com and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a ShopClues.com user-even a user who has purchased an item from you-to your mail list (email or physical mail) without their express consent after adequate disclosure.
Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary cookies may cause certain parts of our website to remain inaccessible to you.
We use other tracking mechanisms in addition to the above:- Pixel Tags
ShopClues.com uses SDKs:-
- Analyze in-depth detail about the visitors on our app
- Settle errors
- Better target users and
- Provide push notifications and digital ads to the users
- Example – Moengage, Appsflyer, Crashlytics, Firebase etc.
11- Payment Complete customers’ payment transactions Example - PayU, Paytm, HDFC, etc.
111- Login Help users log in at ShopClues.com Example – Facebook, etc.
Data Security We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.
You may withdraw your consent or request the deletion of your data by contacting our Grievance Officer, the contact details of whom is mentioned below in this policy. Upon receipt of your written request to withdraw your consent or deletion of your data, consequences of withdrawal/deletion will be communicated to you and, upon your agreement, your request for withdrawal of your consent and/or data deletion will be processed.
What about children's privacy? Use of ShopClues.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot buy or sell any items on the Site. If you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site.
Access or change your personally identifiable information Use of ShopClues.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot buy or sell any items on the Site. If you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site.
Security When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Once your information is in our possession, we adhere to strict security guidelines in compliance with the (Indian) Information Technology Act, 2000, protecting it against unauthorized access.
CONTACT US For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at: Contact Email Address: email@example.com
IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THEREUNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW
GRIEVANCE/ NODAL OFFICER - CUSTOMER SERVICES: Mr. Rupinder Grewal
E-mail ID - firstname.lastname@example.org
Phone No. - 0124-4414888