Help New

Returns & Replacements
For Imported Products

Shipping period for an Imported product may range between 3-4 weeks for delivery.
Only prepaid orders are allowed
No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days.
Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
Warranty applicable if specified.

1. When do you process a Refund?
Refunds are generally initiated in the following scenarios:
- When Prepaid Orders are cancelled by Customer/Seller/ShopClues before delivery (Please read our Cancellation Policy)
- If our courier partner is unable to deliver the order
- If you wish to return the product, in accordance with our Return Policy
2. What is the Return Policy?
- Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.
- Refund/Replacement will be initiated only upon receiving of the product
- Replacement will depend upon the availability of the product
- In case the product was damaged while in your possession, ShopClues will not be under any liability to process the refund/replacement
- Order Replacement can be done in following cases:
  -Wrong Size/ Color/ Style/ Quantity
  -Missing Parts/ Accessories & Empty Packages.
  -Defective/ Damaged (if not under Manufacturer's Warranty*)
  -Not as per descriptions
- Return Package should have the original Price tag and Packaging slip
- Few products are Non-Returnable. Please refer to the product page for further reference
- For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre
3. How long does it take to process Refund?
Refund depends upon the mode of payment. Please refer to the list below:
- CluesBucks: 1 - 2 Business days
- Debit card: 7 - 9 Business days
- Credit card: 10 - 15 Business days
- NEFT : 4 Working Days
- Wallets : 7 - 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction
4. How long does it take to initiate a Refund?
5. When does a Refund get declined?
6. How do you process Refund for an order, purchased using a Gift Card?
7. How can I track the status of my Refund?
8. Will my shipping charges be refunded if I ship the product?
9. How will I get my refund in case of payment mode is COD?
10. How do I update my bank details ?
- Step 1 : Login with your registered email id
- Step 2 : Go to "My Account"
- Step 3 : Click on " My Profile"
- Step 4 : Click on “Bank Details”
- Step 5: Click on Add bank details, complete the relevant field
- Step 6: Save Bank Details

Orders & Cancellation
For Imported Products

Shipping period for an Imported product may range between 3-4 weeks for delivery.
Only prepaid orders are allowed
No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days.
Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per descriptions
Warranty applicable if specified.

1. How can I cancel my order? You can cancel your order if it is not shipped. Please login to your ShopClues account for initiating the cancellation & follow the given process:
Sign-In -> My Orders -> Cancellation Request
2. Can I modify my order?
Yes you can modify the following details of your order as long as it has not been ready to dispatch.
- Shipping Address
- Contact No.
- Size (As per availability)
- Color (As per availability)
- Sign-In -> My Orders -> Modify Order
- Please login to your ShopClues account: Sign-In -> My Account -> My Orders -> Modify Order.
  Or Kindly contact us at //myaccount.shopclues.com/index.php?dispatch=write_to_us.write for any modifications.
3. Can I change quantity of my order?
4. What are the modes of refund available after cancellation?
5. What do you mean by "Out of Stock"?
6. How can I download the invoice of my order?
You can download the invoice of your order by following the steps given below:
- Step 1: Please login to your ShopClues account
- Step 2: Go to My Account ---> My Orders
- Step 3: Select the relevant Order ID from 'My Orders'
- Step 4: Click on 'Download Invoice'

Payments
For Imported Products

Shipping period for an Imported product may range between 3-4 weeks for delivery.
Only prepaid orders are allowed
No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days.
Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per descriptions
Warranty applicable if specified.

1. What are various modes of payment available? We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD). Besides these payment modes, you can also pay using CluesBucks. Currently, we do not accept international cards. You may glance through the list below and choose to pay through your preferred medium.
2. Is Cash On Delivery (COD) option available?
3. How will I know whether COD is available on my product?
4. How can I confirm my COD order?

5. Do you accept EMI payment option? Yes, we accept EMI as a payment method on orders above Rs. 2,500.
Please note that the EMI facility is not applicable on Gold Coins and Bars.
EMI is available for customers using Credit Cards issued by the following Banks. The table below shows different banks and the respective EMI options based on the product price. This is for indicative purposes only, your EMI payments may differ with total order amount and additional bank charges, if any.

ICICI Bank
HDFC Bank
Citibank
SBI Card
Standard Chartered Bank
Kotak Mahindra Bank
Axis Bank
HSBC Bank
Yes Bank
RBL Bank

Please refer to the table below to learn about interest rates that different banks charge on their respective EMI options.

Banks	3 months	6 months	9 months	12 months
HDFC Bank	13%	13%	14%	14%
ICICI Bank	13%	13%	13%	13%
CitiBank	12%	12%	-	-
SBI Card	14%	14%	14%	14%
Standard Chartered Bank	12%	12%	14%	14%
Kotak Mahindra Bank	12%	12%	14%	14%
Axis Bank	12%	12%	13%	13%
HSBC Bank	13%	13%	13.5%	13.5%
Yes Bank	12%	12%	13%	13%
RBL Bank	13%	13%	13%	13%

**The above rates of interest are as of May’2017 and are subject to change

6. How do I process payment using ShopClues EMI option?
Please follow the steps given below:
- Select your preferred EMI option at the time of payment
- Final EMI is calculated on the total value of your order at the time of payment.
- The minimum order value to avail the EMI option on ShopClues is Rs. 2500.
- The Bank charges annual interest rates according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance.
- On 'Select a payment method page, choose the bank and plan (3, 6, 9 or 12-month) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped.
- For EMI payments, initially, customers will be charged the full amount on their credit card. This will later be converted to an EMI transaction by their bank. This normally takes 5-7 working days.
7. What are the Cancellation & Refund Policies w.r.t EMI Payments?
- The EMI facility is not applicable on gold coins and bars.
- In case of any kind of refund in an EMI transaction, interest already billed in a particular transaction will not be refundable under any circumstances.
- ShopClues would not be charging processing fee for any EMI transactions. Hence all the queries related to processing fees or interest should be directly taken up with the bank
- You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.
8. Why has my EMI payment plan not been activated yet?
9. My order transaction failed but the amount has been deducted from my bank account. What should I do?

Refunds
For Imported Products

Shipping period for an Imported product may range between 3-4 weeks for delivery.
Only prepaid orders are allowed
No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status via his/her email.
-Generally products are dispatched from international location within 3-4 days.
Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per descriptions
Warranty applicable if specified.

1. When do you process a Refund?
Refunds are generally initiated in the following scenarios:
- When Prepaid Orders are cancelled by Customer/Seller/ShopClues before delivery (Please read our Cancellation Policy)
- If our courier partner is unable to deliver the order
- If you wish to return the product, in accordance with our Return Policy
2. How will I get my Refund?
3. How long does it take to process Refund?
Refund depends upon the mode of payment. Please refer to the list below:
- CluesBucks: 1 - 2 Business days
- Net banking: 3 - 4 Business days,
- Debit card: 7 - 9 Business days
- Credit card: 10 - 15 Business days
- Neft : 4 Working Days
- Wallets : 7 - 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.
4. How long does it take to initiate a Refund?
5. When does a Refund get declined?
6. How do you process Refund for an order, purchased using a Gift Card?
7. How can I track the status of my Refund?
8. Will my shipping charges be refunded if I ship the product?
9. How will I get my refund in case of payment mode is COD?
The refund in case of COD shall be done as Store Credit in the form of CluesBucks to your ShopClues Registered Account. You can use these CluesBucks to purchase anything on ShopClues or have them credited back to your Bank Account. The amount of CluesBucks shall be credited into your bank account, the details for which have been provided by you to us.
- Note : We don't refund in Cash
10. How do I update my bank details ?
- Step 1 : Login with your registered email id
- Step 2 : Go to "My Account"
- Step 3 : Click on " My Profile"
- Step 4 : Click of " Bank Details"
- Step 5 : Click on Add bank details, complete the relevant field
- Step 6 : Save Bank Details

Shipping & Delivery
For Imported Products

Shipping period for an Imported product may range between 3-4 weeks for delivery.
Only prepaid orders are allowed
No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status by email.
-Generally products are dispatched from international location within 3-4 days.
Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories & Empty Packages.
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per descriptions

1. How do I track my order?
You can check the status of your order from your ShopClues "MyAccount" or from //myaccount.shopclues.com/index.php?dispatch=orders.search.
We ensure timely communication about your order status via Email / SMS under the following conditions:
- When your order is confirmed / processed / shipped / delivered or
- When your order shipment is delayed
2. How long does it take to deliver the product after it has been dispatched?
3. How much do you charge for shipping the products?
4. My order is out for delivery, but has not reached?
5. What do I do if my product is delivered to the wrong address??
6. Why is my order not delivered within the expected delivery date?
7. Why have I received partial order?
8. Why does delivery time for the same product vary from seller to seller?
9. Why is delivery time different for different products?
10. I am unable to track my shipment. What should I do?
11. Can I change the Shipping Address?
12. Does ShopClues deliver internationally?
13. The Courier Company’s message is inconsistent.
14. What is RTO?
'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
Hence, it is shipped back to the sender.
- You are not available to receive the order.
- Your location is out of delivery area of the courier.
- Payment is not ready with you at the time of delivery.
- Your address is not traceable.
15. What happens after an RTO is received by ShopClues?
- If it is a Cash On Delivery Order, the product will be sent back to the merchant.
- If it is a Prepaid Order, we will refund the amount to your bank account.
Hence, it is shipped back to the sender.

Cluesbucks
CluesBucks are points that are credited to your ShopClues Account, and are governed by the terms and conditions provided hereinbelow.One CluesBucks is equivalent to Re. 1. You can redeem these loyalty points on your next shopping on ShopClues or any other website/Application owned and operated by Clues Network Private Limited, its holding, affiliate(s) and Subsidiary (ies) Companies( hereinafter collectively referred to as “Platform”).

1. How to Earn CluesBucks?
- You may also win CluesBucks as part of our Contests or Promotions running on the platform periodically.
- In case of Cancellation/Return of COD Orders or Prepaid Orders or orders made using CluesBucks, your Refund will be credited in the form of CluesBucks.
2. How to Redeem CluesBucks?

3. What is the Validity of CluesBucks?

S. No	Types of CluesBucks	Validity
1.	CluesBucks that are issued as Refund for COD Order Return or Return/ Cancellation for prepaid orders or orders placed using CluesBucks.	Kindly refer to the below mentioned "Terms and Conditions for CluesBucks in case of refund"
2.	Reward points that you win in ShopClues' contests/ promotions	Valid for a period as mentioned under the terms and conditions of the contest/promotion

CluesBucks have an expiry date, which means that they will not be available after a fixed time period.
Any changes to your CluesBucks including prescribing an expiration period/forfeiture/suspension, etc will be communicated by updating these terms and conditions.

Terms and Conditions for CluesBucks in cases of Refunds:
Expiry / Validity of CluesBucks in case of Refund of an Order where CluesBucks have been used:

If CluesBucks with no expiry date are used for placing an order, the refunded CluesBucks would also have unlimited validity.
If the order has CluesBucks with expiry date gone past by the time the refund is processed, the refunded CluesBucks would have an expiry date of 15 days from the date of refund.
If expiry date of the refunded CluesBucks is less than 15 days at the time of refund, corresponding CluesBucks will have an expiry date of 15 days.
If expiry date of the refunded CluesBucks is more than 15 days at the time of refund, corresponding CluesBucks will have an expiry date same as earlier.

In cases where you do not perform any financial transactions using your registered account on the Platform for a consecutive period of 1 (one) year, the CluesBucks in your account shall be forfeited.
In case of any assistance in regard to the above, you may directly contact the customer support team of respective Platform, where every endeavor shall be made to redress your grievance. Please note - Refund will be made in CluesBucks, when correct banking details are not provided to us at the time of filing Return Request.

4. How to check CluesBucks Balance?
5. How to transfer refunded CluesBuck?
Transfer the refunded CluesBucks into your bank account via NEFT (In case of COD order) or to its Original source (In case of Prepaid order), please follow the steps below:
- Go to “My Orders”, click on “See more details” of the relevant order.
- Next click on “Transfer CB to Bank” or “Transfer CB to source” to initiate transfer of refunded CB’s.
- Select the bank into which you want to transfer the refunded CB’s or add bank details and click on “Confirm”
You will receive a notification regarding the refund on your registered e-mail Id and mobile once the refund is initiated from our end.
6. How to transfer refunded CluesBucks?
Transfer the refunded CluesBucks into your bank account via NEFT (In case of COD order) or to its Original source (In case of Prepaid order), please follow the steps below:
- Go to “My Orders”, click on “See more details” of the relevant order.
- Next click on “Transfer CB to Bank” or “Transfer CB to source” to initiate transfer of refunded CB’s.
- Select the bank into which you want to transfer the refunded CB’s or add bank details and click on “Confirm”
7. Terms & Conditions
- CluesBucks can neither be exchanged for cash nor transferred.
- CluesBucks are not issued on promoted gold coins & bars and selected products.
- The usage of a CluesBucks is subjected to all terms & conditions including policies of the respective Platform
- TDS is applicable to customers whose earned CluesBucks exceed the limit of Rs.10,000.
- The credit shall be subject to customer submitting requisite documents, as desired by the respective Platform.
- Applicable only on selected products, CluesBucks can be availed at the time of order payment.
- All decisions made by the respective Platform regarding the operation of CluesBucks shall be final and binding. No correspondence/grievances will be entertained in this connection. Any disputes arising out of this program shall be subject to the exclusive jurisdiction of competent courts in the city of New Delhi (India).
- In the event of any inconsistency between these Terms & Conditions and any brochures, marketing or promotional materials relating to any contest/campaign/promotion, etc., these Terms & Conditions shall prevail.
- The members accept and agree to be bound by these Terms and Conditions, including any amendments and modifications hereto.
- In case of queries:
  Email Id: support@shopclues.com

Cluesbucks⁺
CluesBucks⁺ are loyalty points that are credited to your ShopClues Account when you place order on selected products and categories on ShopClues or any other website/Application owned and operated by Clues Network Private Limited, its holding, affiliate(s) and Subsidiary (ies) Companies (hereinafter collectively referred to as “Platform”), and are governed by the terms and conditions provided hereinbelow.

1. How to Earn CluesBucks⁺ ?
- CluesBucks⁺ can be earned through Contests or Promotions running on the Platform periodically.
2. Where do I view my CluesBucks⁺ and check balance?
Sign In >> My Account >>My CluesBucks
My CluesBucks⁺ section shall display the following -
- Current CluesBucks⁺ balance
- Orders placed using CluesBucks⁺
- CluesBucks⁺ credited for any Contests/Promotion or Refund.
- Expired CluesBucks⁺
3. What is the Validity of CluesBucks⁺ ?
4. How to Redeem CluesBucks⁺ ?
5. Can CluesBucks⁺ be redeemed on all products?
6. What are the categories which are not eligible to earn the CluesBucks⁺ ?
7. Terms & Conditions. For detailed T&C’s, Click Here

Exclusive Price

Reliance General Coronavirus Insurance

Policyholder Information

Declaration and conditions

Help New