CluesBucks are points that are credited to your ShopClues Account, and are governed by the terms and conditions provided hereinbelow.One CluesBucks is equivalent to Re. 1. You can redeem these loyalty points on your next shopping on ShopClues or any other website/Application owned and operated by Clues Network Private Limited, its holding, affiliate(s) and Subsidiary (ies) Companies( hereinafter collectively referred to as “Platform”).
1. How to Earn CluesBucks?
You may also win CluesBucks as part of our Contests or Promotions running on the platform periodically.
In case of Cancellation/Return of COD Orders or Prepaid Orders or orders made using CluesBucks, your Refund will be credited in the form of CluesBucks.
2. How to Redeem CluesBucks?
CluesBucks are redeemed to make a purchase or avail applicable facilities the Platform You can also use CluesBucks to make partial payment of the total order value. While placing the order, you can redeem the amount of CluesBucks in your account on the Cart page.
3. What is the Validity of CluesBucks?
Types of CluesBucks
CluesBucks that are issued as Refund for COD Order Return or Return/ Cancellation for prepaid orders or orders placed using CluesBucks.
Reward points that you win in ShopClues' contests/ promotions
Kindly refer to the below mentioned "Terms and Conditions for CluesBucks in case of refund"
Valid for a period as mentioned under the terms and conditions of the contest/promotion
CluesBucks have an expiry date, which means that they will not be available after a fixed time period.
Any changes to your CluesBucks including prescribing an expiration period/forfeiture/suspension, etc will be communicated by updating these terms and conditions.
Terms and Conditions for CluesBucks in cases of Refunds: Expiry / Validity of CluesBucks in case of Refund of an Order where CluesBucks have been used:
If CluesBucks with no expiry date are used for placing an order, the refunded CluesBucks would also have unlimited validity.
If the order has CluesBucks with expiry date gone past by the time the refund is processed, the refunded CluesBucks would have an expiry date of 15 days from the date of refund.
If expiry date of the refunded CluesBucks is less than 15 days at the time of refund, corresponding CluesBucks will have an expiry date of 15 days.
If expiry date of the refunded CluesBucks is more than 15 days at the time of refund, corresponding CluesBucks will have an expiry date same as earlier.
In cases where you do not perform any financial transactions using your registered account on the Platform for a consecutive period of 1 (one) year, the CluesBucks in your account shall be forfeited. In case of any assistance in regard to the above, you may directly contact the customer support team of respective Platform, where every endeavor shall be made to redress your grievance. Please note - Refund will be made in CluesBucks, when correct banking details are not provided to us at the time of filing Return Request.
4. How to check CluesBucks Balance?My CluesBucks section has a clear record of all your orders/ transaction history, where you may have used CluesBucks. Check your CluesBucks balance - (Sign in-> My CluesBucks)
5. How to transfer refunded CluesBucks?Transfer the refunded CluesBucks into your bank account via NEFT (In case of COD order) or to its Original source (In case of Prepaid order), please follow the steps below:
Go to “My Orders”, click on “See more details” of the relevant order.
Next click on “Transfer CB to Bank” or “Transfer CB to source” to initiate transfer of refunded CB’s.
Select the bank into which you want to transfer the refunded CB’s or add bank details and click on “Confirm”
You will receive a notification regarding the refund on your registered e-mail Id and mobile once the refund is initiated from our end.
6. Terms & Conditions
CluesBucks can neither be exchanged for cash nor transferred.
CluesBucks are not issued on promoted gold coins & bars and selected products.
The usage of a CluesBucks is subjected to all terms & conditions including policies of the respective Platform
TDS is applicable to customers whose earned CluesBucks exceed the limit of Rs.10,000.
The credit shall be subject to customer submitting requisite documents, as desired by the respective Platform.
Applicable only on selected products, CluesBucks can be availed at the time of order payment.
All decisions made by the respective Platform regarding the operation of CluesBucks shall be final and binding. No correspondence/grievances will be entertained in this connection. Any disputes arising out of this program shall be subject to the exclusive jurisdiction of competent courts in the city of New Delhi (India).
In the event of any inconsistency between these Terms & Conditions and any brochures, marketing or promotional materials relating to any contest/campaign/promotion, etc., these Terms & Conditions shall prevail.
The members accept and agree to be bound by these Terms and Conditions, including any amendments and modifications hereto.